Terms of Service for Lodge Nine Limited

Effective Date: 3^rd January 2025

Welcome to Lodge Nine Limited. These Terms of Service (“Terms”) govern your booking and use of our properties. Please read them carefully. By making a booking request with us (via email, telephone, or post), you agree to comply with these Terms.

1. General

• This agreement is between the property owner (“we/us”) and the holidaymaker (“you”).
• You are responsible for ensuring that all members of your party adhere to these Terms.

2. Bookings

• A deposit is required to confirm your booking.
• The balance and breakage deposit are due six (6) weeks before your stay.
• Failure to pay by the due date will result in cancellation.
• Full payment is required for last-minute bookings.
• Any booking modifications (e.g., guest name changes, additional guests/pets, or date changes) incur a £15 fee per change.

3. Cancellation by the Holidaymaker

• Cancellations must be made in writing.
• Cancellation charges apply as follows:
• 1 week or less: 100% of the booking cost
• 2 weeks or less: 85% of the booking cost
• 3 weeks or less: 60% of the booking cost
• 4 weeks or less: 40% of the booking cost
• 5 weeks or less: 30% of the booking cost
• Cancellations outside these periods will forfeit the deposit only.
• If the property is successfully re-let, a discretionary payment may be offered.
• Holiday cancellation insurance is strongly recommended.

4. Cancellation by the Property Owner

• If the property becomes unavailable, we will provide suitable alternative accommodation or a full refund.
• In uncontrollable circumstances (e.g., Covid-19 restrictions), we may offer rescheduling or a voucher instead.

5. Covid-19 Provisions

• If you or a member of your party contracts Covid-19 during your stay, you must inform us, vacate the property immediately, and no refund will be provided.

6. Check-In and Check-Out

• Standard check-in is from 4:00pm and check-out is by 10:00am
• Early check-in (1pm) or late check-out (1pm) must be pre-arranged and paid in advance.
• Early entry without prior approval or failure to vacate on time may result in forfeiture of the breakage deposit.

7. Property Conditions

• Descriptions of the property may evolve over time. No refunds will be given for minor discrepancies.
• We reserve the right to enter the property in emergencies or for maintenance.
• Unreasonable behaviour may result in eviction without a refund.
• We reserve the right to refuse entry to unsuitable guests.

8. Maximum Occupancy and Subletting

• The maximum number of guests permitted is six (6) people.
• Subletting or transferring the booking is not allowed.

9. Hot Tub Use

• Guests must comply with the Hot Tub User Instructions and complete the Hot Tub Disclaimer form before use.
• Hot tubs are checked regularly, and maintenance staff may access the property for this purpose.
• Failure to follow instructions may result in additional charges.

10. Pets (Pet-Friendly Lodges Only)

• A maximum of 2 pets is allowed with prior agreement.
• Pets must be house-trained, kept off furniture and beds, and not left unattended.
• You are liable for any pet-related damage or extra cleaning.

11. Liability

• We are not responsible for personal possessions or accidents within the property.
• Children must be supervised at all times.
• Compliance with current health and safety guidance (including Covid-19 protocols) is required.

12. Internet Access

• Complimentary internet is provided but cannot be guaranteed. No refunds will be issued for connectivity issues.
• Excessive internet usage affecting other guests may result in restrictions.
• Guests use the internet at their own risk, and no warranties are provided.

13. Cleaning and Property Care

• The property must be left in a clean and tidy condition.
• Additional cleaning fees may apply if the property is left excessively untidy.

14. Breakages and Damage

• Any accidental damage or breakages must be reported.
• Minor breakages and normal wear and tear will not incur charges, but significant damage may result in a deduction from the breakage deposit.

15. Return of Breakage Deposit

• The breakage deposit, minus any deductions, will be returned within 14 working day.

16. Resort Activities and Facilities

• Activities, including swimming, tennis, and archery, are managed by Haulfryn Group (the park operators).
• Activities must be booked directly via https://finlakeresort.co.uk using the reference number provided.
• Activities are subject to availability and weather conditions.
• Prices and availability are listed on the resort’s website.

17. Gas & Electric Fair Usage Policy

• Guests must use gas and electricity reasonably. Excessive usage may be billed at 7.608p/kWh (gas) and 38.494p/kWh (electricity).
• Charging of electric vehicles (EVs) from the property’s power supply is not permitted.
• A 22kW EV charging point is available in the main car park near the outdoor pool. Faster DC charging is available at Chudleigh Car Park (Newton Abbot, TQ13 0HL).

18. Complaints

• Any issues should be reported immediately for resolution.
• We must be given reasonable time to resolve the issue.
• Failure to follow this process may result in no further claims being considered.

19. Seasonal Information and Advance Bookings

• To avoid disappointment, please book activities early. You will receive an email with your booking reference (e.g., FLFL0000xxxx) within five days of your reservation.
• If you do not receive this, check your spam folder or contact the resort at finlake.activities@haulfryn.co.uk with your arrival date and booking details.
• No further payment is required to book activities if your breakage deposit has already been paid.

By proceeding with your booking, you confirm that you have read, understood, and agreed to these Terms.

If you have any questions, please contact us at info@lodgenine.co.uk.

Thank you for choosing Lodge Nine Limited – we look forward to welcoming you!